e-Government

“Information technology, and the ability to use it and adapt it, is the critical factor in generating and accessing wealth, power, and knowledge in our time.…”

Process of utilizing Internet based technology to provide seamless access to government goods and services with respect to:

- e-Administration:- Govt 2 Govt - Harnessing technology to improve public administration processes for better service delivery;

- e-Society:- Govt 2 Citizen - Harnessing technology to integrate public, civil society and private sector interests through processes like e-Banking, e-Procurement, e-Education and e-Health;

- e-Citizens:- Govt 2 Bizness - Harnessing technology to improve the lives of citizens through projects like e-Payment, integrated contact centres, etc;

e-Huts

e-Government Vision

“to leverage ICT to deliver public services and products structured around life episodes of citizens from cradle to grave”

From Cradle to Grave

 

e-Government (People First)

Department of Public Service & Administration has introduced people first to enable e-Governance transform public service at provincial and national level;

• Consultation – about level & quality of public service;
• Service Standards – benchmark and communicate to citizens;
• Access – ensure all citizens have access to basic services;
• Courtesy – treat citizens with courtesy and consideration;
• Information – provide accurate information about available service;
• Transparency – ensure integrity about the provision of public services at provincial and national levels;
• Redress – accurately and with courtesy remedy mistake & errors;
• Value for money – ensure efficiency and economies of scale;

IT House of Values....

 

       Arts and Culture – Cultural / Language Portal;

       Tourism – Tourism Portal and Network;

       Infrastructure – Universal Access, Telecom Act, Private Sector;

       Law Enforcement – e-Ticketing, Mobile traffic fine collection; Smart cards;

       Health – Telemedicine;

       Agriculture –BioTechnology Initiatives;

       Human Resource Development – e-Education (e-Schooling);

       Governance – e-Government Gateway;

       Urban and Rural Development – Pension pay points

       Trade and Commerce – Trade Portal;

       Department of Public Service & Administration:

       e-Administration (e-Government Gateway) - citizen administration, planning and service delivery;

       Revenue Services:

       e-Filing;

       One view of the Customer;

       e-Customs

       Department of Finance:

       e-Accounting, budgeting and management

       Department of Home Affairs:

       e-Population – automated Citizen registry;

       Smart card development;

       Department of Health:

       e-Health – Telemedicine;

       Department of Provincial and Local Government:

       National Disaster Recovery Geographic Information System;

       e-Resources (Land and minerals registry, territory managements)

       e-Taxation and revenue management (On-line taxation)

       Department of Justice and Constitutional Development:

       e-Justice online;

       e-Legislation (National Assembly online)

       Department of Education:

       e-Education – e-Schooling,  e-Learning, Pedagogies;

       National Information Infrastructure- Public Service network provides the connectivity of the e-Government

 

Phases of Implementation..